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| Employment at WGU |
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Western Governors University — the nation's only competency-based, accredited, online university — is a great
place to work. The university is an innovative leader in distance higher education, receiving numerous accolades
from educators and business. WGU currently offers bachelor's and master's degree programs in education,
business, information technology, health professions and nursing, and has over 9,400 students. The university is
experiencing tremendous growth, is adding new positions almost weekly and is eagerly seeking outstanding employees
who will help move the university to its next phase. (See
WGU News.) WGU headquarters is located in Salt Lake City, Utah at the foot of the beautiful Wasatch Mountains
(a skier's paradise!). In addition, many faculty mentors work from home. See the individual job descriptions below for
additional information.
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Current Job Openings
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Academic
Director of Assessment
Teachers College Alumni Mentor
IT/Teachers College Alumni Mentor
Progress Mentor
Nursing Faculty
Academic Mentor
Administrative
Director of Human Resources
Student Teaching Placement Specialists
Student Liaison
Work Flow Specialist
Information Technology
Product Manager - Innovative Educational Technology
Director of Social Network Development
Software Engineer - Java
IT Logistics Administrator
Project Services Manager
Other
Financial Aid Customer Service Representative
Enrollment Counselor
Associate Enrollment Counselor
Western Governors University is an Equal Opportunity Employer Dedicated to Diversity
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Director of Assessment
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| Western Governors University seeks a Director of Assessment—a leadership position
that is an integral component of the university’s online and competency-based education model. The director manages
an operation of three departments: assessment development, scheduling and delivery, and assessment grading.
The director is a member of the academic leadership team and reports to the provost and academic vice president.
The department currently consists of 40 employees, and will deliver more than 50,000 objective and performance
assessments this year, to students in all 50 states. The qualified candidate will have demonstrated experience in
operational management of fast-growing businesses, significant background in assessment of student learning,
and a track record of innovation in computer-based assessment. Expertise in computer-adaptive testing, simulation
and authentic assessment is highly desirable. An earned doctorate in an appropriate field
This position is located in Salt Lake City, Utah. To become a candidate for this position, submit curriculum vitae to:
employment@wgu.edu.
Specify "Director of Assessment" in the e-mail subject line.
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Teachers College Alumni Mentor
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| WGU is seeking a Teachers College Alumni Mentor to help the university maintain a connection
with Teachers College students as they graduate and become part of the WGU alumni community. To maintain this
connection, the TC Alumni Mentor will use various tools, including the alumni Web site, e-mail, and phone communication.
During their studies with WGU, students develop relationships with their academic mentors. The TC Alumni Mentor
fills that spot once a student graduates, making sure their close personal interaction with WGU continues.
Essential job functions:
- Contact graduates immediately upon receipt of graduation notification to congratulate them and welcome them
to the community and encourage their participation.
- Provide assistance with resumes, cover letters, interview strategies and job search tips.
- Act as liaison between the university and the graduate regarding matters like placement files, transcripts,
re-enrollment in master's degree programs or licensure issues.
- Provide professional resources to assist graduates in their teaching careers.
- Maintain a pool of graduates to participate in making contacts with prospective TC students.
- Encourage members to collaborate and network.
- Use conference calls to provide workshops on educational issues.
- Collaborate with colleagues to produce quarterly newsletters.
TC Alumni Mentors must have at least a bachelor's degree in education (master's degree is preferred) and five years
of teaching experience; knowledge of pedagogy, curriculum and instruction in grades K-12; excellent written and
verbal communication skills; and ability to use Microsoft Office and other standard software programs.
To become a candidate for this position, submit curriculum vitae to:
employment@wgu.edu.
Specify "Teachers College Alumni Mentor" in the e-mail subject line.
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IT/Teachers College Alumni Mentor
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| WGU is seeking alumni mentors to help maintain a connection with WGU Teachers College and IT
College students as they graduate and become part of the WGU alumni community. To maintain this connection, the alumni mentor will use various tools, including the alumni Web site, e-mail, and phone communication. During their studies with WGU, students develop relationships with their academic mentors. The alumni mentor fills that spot once a student graduates, making sure their close personal interaction with WGU continues.
Essential job functions:
- Contact graduates immediately upon receipt of graduation notification to congratulate and welcome them to the community and encourage their participation.
- Provide assistance with resumes, cover letters, interview strategies and job search tips.
- Act as liaison between the university and the graduate regarding matters like transcripts and re-enrollment in master's degree programs.
- Provide professional resources to assist graduates in new careers.
- Maintain a pool of graduates to participate in making contacts with prospective students.
- Encourage members to collaborate and network.
- Collaborate with colleagues to produce quarterly newsletters.
- Provide alumni data for reports and surveys.
Alumni mentors must have at least a bachelor's degree or five years experience in the respective field for which they will be mentoring. A master's degree is preferred. Mentors must have excellent written and verbal communication skills; the ability to edit graduates' resumes or cover letters when needed; and proficiency in Microsoft Word, Excel, PowerPoint, and Access and Adobe Photoshop and Dreamweaver.
To apply, send a resume to: employment@wgu.edu. Specify "IT-Teachers College Alumni Mentor" in the e-mail subject line.
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Progress Mentor
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| The WGU Progress Mentor (PM) serves a critical role for student success. PMs do not teach
courses at WGU; rather, they are their students' primary source of information about program operation, and about the
policies and procedures of the university. PMs counsel their assigned students in understanding expectations and
overcoming obstacles to ensure student success.
PMs take a deep personal interest in their students' academic progress and reflect commitment to their students'
success in all their daily work. They are experts in their students' academic program details and are able to answer
or to obtain answers to all the questions students may have about their programs.
PMs advise students on time management and schedule benchmarks for the student to successfully master program
concepts, knowledge and skills. They help students identify their learning strengths and weaknesses and connect
them with the resources necessary to extend the former and overcome the latter. They are well organized and
good communicators, interpersonally, technologically, and in writing. Finally, they are not only capable in these
many areas, but also dedicated to performing these functions in full measure. PMs must perform core responsibilities.
These include:
- Providing direct, comprehensive program guidance to assigned students (normally 100 students for a full-time PM)
- Managing students' academic progress according to university policies
- Scheduling students' use of learning resources and degree assessments
- Maintaining appropriate documentation of all academic transactions
- Maintaining regular communication with students according to university protocol
Minimum requirements: Bachelor's degree; strong customer service orientation and extraordinary communication skills.
PMs must be technologically competent, specifically with online programs, tracking and communication technology;
remarkable talent for organization is a requirement. PMs must work in the Salt Lake City, Utah office for an initial
training and development period of 3 to 6 months. Relocation assistance will not be provided.
Interested candidates are asked to send their resume to: employment@wgu.edu.
Specify "Progress Mentor" in the e-mail subject line.
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Nursing Faculty
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WGU is seeking highly qualified individuals to serve as nursing faculty members. Qualifications include:
- clinical specialty in a nursing service area
- at least one year faculty or teaching experience (clinical or didactic)
- doctorate preferred but may accept with master's of nursing in clinical specialty
- good communication skills
- excellent technology skills
- understanding of competency-based education
- understanding of evidence-based practice
- valid RN license in state of residence
Interested candidates are asked to send their resume to: employment@wgu.edu.
Specify "Nursing Faculty" in the e-mail subject line.
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Academic Mentor (Total Enterprise/Entrepreneurial Management)
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WGU is seeking an academic mentor. Applicants must have an earned MBA from an
accredited institution; Ph.D. preferred to provide mentoring and academic expertise in any or all of the following academic
disciplines: operations and production management, total enterprise and/or entrepreneurial business management.
Must have excellent interpersonal and collaborative skills and love working with students, on teams, and
program development tasks, etc. Core duties include:
- support for curriculum development in his/her areas of expertise
- lead and facilitate learning and program communities
- conduct and participate in developing close and professional relationships with WGU students to facilitate their timely progress in their respective business degree program
- help contact and track students interested in program changes
- participate in item writing or performance task writing, as needed
- participate on the capstone oral defense committee
- evaluate and update learning resources, as needed
- revise test items and performance assessments, as needed
- conduct orientation calls for students beginning the capstone, CMBA and portfolio
- participate in other business department projects, as needed
- facilitate EWB for new students
- conduct AAV calls and set RCD's for each new semester
- track student's progress and set weekly or bi-weekly goals
- follow WGU's communication protocol for working with students
- enroll students in learning resources, as needed
- send inactive letters to students and withdrawal requests for students
- enroll students in communities, as needed.
To apply, send your resume to employment@wgu.edu.
Please specify "Academic Mentor" in the e-mail subject line.
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Director of Human Resources
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WGU is seeking a Director of Human Resources. With 450 employees (and growing 30 percent
annually), this position is for a professional who enjoys and is accomplished handling hiring, benefits, legal compliance, employee relations and
overall administration of all human resource activities within this online university. This person must possess the
ability to implement short- and long-range strategic policy, and track and report HR metrics. Responsibilities include:
- Driving a culture where highly engaged and focused employees strive to perform a higher level of customer service.
- Continually monitoring, communicating and improving recruitment measures while continually improving the quality of new hires.
- Maintaining and improving the New Employee Orientation which effectively integrates new employees to the company
within a targeted timeframe to optimize their productivity.
- Building and maintaining an appropriate process to identify potential performance, cultural or employee issues and
developing a plan to monitor and correct the situation.
- Continually evaluating and updating our benefits offerings consistent with the goals of the organization.
- Ensuring proper compliance with employment laws.
- Administering and coordinating compensation processes and programs in accordance with the company budgeting process.
Applicants must possess a bachelor's degree in human resources management or a related field (PHR or SPHR
certification preferred); must have a minimum of five years experience in a human resources leadership/management
role in a company of similar size; must have extensive knowledge of employment laws; must have business acumen,
strategic planning, organizational assessment, leadership and interpersonal skills; must have demonstrated success in a
high-growth organization; and must have previous HR leadership experience with a distributed workforce.
To apply, send your resume to employment@wgu.edu.
Please specify "Director of Human Resources" in the e-mail subject line.
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Student Teaching Placement Specialists
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| WGU is seeking to hire Student Teaching Placement Specialists. Qualifications include a bachelor of arts
degree, preferably in English or communications, proficiency with computers (including Microsoft applications and
the Internet), and the ability to multi-task. Applicants must have excellent organizational, written and verbal
communication skills and must be able to handle rapid change and work well within a team. Call center
experience is helpful and experience in K-12 or higher education is a plus. WGU offers its employees an outstanding
benefits package. This position is located in the Utah office.
To apply, send your resume to employment@wgu.edu.
Please specify "Student Teaching Placement Specialist" in the e-mail subject line.
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Student Liaison
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WGU is seeking a full-time Student Liaison. This person works across the WGU system to
resolve student issues and complaints, to implement and support retention efforts and projects, and to closely track
student satisfaction in order to improve the quality of all WGU systems. This position is located in the Utah office. Duties include:
- Resolve student issues and complaints received through phone calls, email messages and electronic tickets.
- Manage, research, and contact withdrawing students for recovery efforts.
- Manage research and support the ADA requests.
- Support other departmental retention efforts, such as in-active and at-risk students,
To apply, send your resume to employment@wgu.edu.
Please specify "Student Liaison" in the e-mail subject line.
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Work Flow Specialist
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| WGU is seeking a full-time Work Flow Specialist. Responsibilities include work on all
phases of assessment production from project initiation to completion. The Work Flow Specialist provides assistance to
senior developers with assessment development scheduling, acquisition of independent learning resource materials,
and recruiting subject matter expert writers and reviewers. Other duties include the coordination of writing assignments,
scheduling trainings, meetings, and conference calls with subject matter expert writers, academic program coordinators,
and the assessment development department. Coordination of efforts to enter and link assessment specifications into
database and tracking of workflow throughout development projects are additional responsibilities. Bachelor's degree and
work experience in production of intellectual material preferred.
To apply, send your resume to employment@wgu.edu.
Please specify "Work Flow Specialist" in the e-mail subject line.
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Product Manager - Innovative Educational Technology
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The Product Manager for Innovative Educational Technology will evaluate and
acquire rights to technology based educational content. He or she will be responsible for:
- identifying and evaluating technology-based educational content (educational games, multi-user virtual environments,
simulations, digital textbooks, dynamic presentation tools, online video and vodcasts, etc.), and negotiating the rights to use them.
- building and maintaining WGU's relationships with organizations that create advanced digital learning experiences, including
platform providers, publishers, other universities, and government.
- fostering the development of new technology based educational content, and improvements to existing content.
As a sourcing agent for advanced educational technology, the individual in this role will excel at fulfilling identified
needs for innovative instruction and assessment, while also constantly identifying and surfacing new opportunities to
enhance student competency through advanced educational technology.
Required experience and skills include strong interpersonal and negotiation skills, exceptionally efficient online research
skills, and experience with effective content-driven learning experiences are required. Demonstrated success with
regard to the creation and maintenance of business partnerships and vendor relationships is also required. A basic
understanding of human-machine interaction science and instructional design will be helpful to success in this role.
To apply, send your resume to employment@wgu.edu.
Please specify "Product Manager IET" in the e-mail subject line.
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Director of Social Network Development
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WGU is seeking a Director of Social Network Development whose task it will be to advance
WGU's utilization of online social networking and online communities in general, for the benefit of WGU's student population.
He or she will be responsible for:
- Building and maintaining WGU's relationships with social network providers, including Facebook, MySpace, Second
Life, and others
- Enhancing student-to-student and staff/student interaction through active blogs and online communities, both in
WGU's online offerings and in those of social network providers
- Facilitating effective WGU senior staff involvement and engagement in online communities
- Advising the CTO with regard to technology initiatives which will create new Web 2.0 and Web 3.0-driven opportunities
for student success
As an evangelist and guide to social networks, the individual in this role will also provide advice and instruction, both
personally and via suitable online media, to all WGU students and staff. This individual must have demonstrated
electronic social networking skills, an understanding of the relevant technologies (platforms and tools leveraged by
current social network systems), and demonstrated ability to develop and manage business partnerships. This position
also requires exceptional communication skills including creative teaching and instruction. Experience in online
education and/or online community building will differentiate great candidates from good ones.
To apply, send your resume to employment@wgu.edu.
Please specify "Director of Social Network Development" in the e-mail subject line.
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Software Engineer - Java
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| WGU is seeking a Java Software Engineer. WGU's software engineers will work in an Agile model
to develop state-of-the-art applications in support of our student customers, creating platform agnostic Web-based
applications. This person will be responsible for iterative design, code, unit test, and refactoring as necessary, as well
as collaboration with QA, project management, internal customers, and technology leadership to create high-quality,
easy-to-use online applications.
Experience with Subversion, Ant, and any major Java development environment is required, along with a demonstrated
ability to code well with others. Experience with Oracle's database and/or JSR 168 would be beneficial, as would experience
with Glassfish, J2EE, XML, AJAX, and Web services development. This position requires a BSCS or equivalent, with a
minimum of two years in industry.
To apply, send your resume to jobs@wgu.edu.
Please specify "Java Software Engineer" in the e-mail subject line.
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IT Logistics Administrator
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| WGU is seeking an IT Logistics Administrator. The IT Logistics Administrator is responsible for IT
purchasing, tracking and managing hardware and software throughout its life-cycle, and coordinating events which require
significant changes to deployed hardware and software. Responsiveness, accuracy, and follow-through are of paramount
importance in this role.
The position requires strong people skills, exceptional communication skills, the ability to take direction, and exceptional
attention to detail. An ability to routinely lift and move computer equipment weighing as much as thirty pounds is required.
Experience with technology purchasing activities, software licensing models, and computer hardware is extremely helpful.
An associate's degree or comparable work experience is required.
To apply, send your resume to jobs@wgu.edu.
Please specify "IT Logistics Administrator" in the e-mail subject line.
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Project Services Manager
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| WGU is seeking an Project Services Manager. The Project Services Manager will coordinate the
activity of multiple organizations within WGU to enable smooth transitions from old to new or revised technology. An
experienced project manager, the Project Services Manager will manage a mix of direct reports and representatives
from stakeholder organizations within WGU.
Experience with multiple methods of managing technology development and deployment activities, including SDLC
and/or Agile methods, is required, as is experience with the creation, deployment, and maintenance of Web-based software
applications. The successful candidate will be able to understand and apply the principles described in PMI's PMBOK
guide. CAPM certification would be highly beneficial. Technology product management experience may be beneficial. This position
requires a bachelor's degree in a suitable field of study, and at least five years of industry experience, at least two of these
being in project management and at least one in a supervisory role.
To apply, send your resume to jobs@wgu.edu.
Please specify "Project Services Manager" in the e-mail subject line.
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Financial Aid Customer Service Representative
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| WGU is seeking a Financial Aid Customer Service Representative. This position will
provide general customer service for the financial aid office. Responsibilities will include: maintaining telephone
coverage during assigned hours, including answering inbound calls from students and internal customers and making
outbound calls for various purposes; assisting students in all aspects of the financial aid process by delivering accurate,
up-to-date information in a calm, polite, professional demeanor; following up with prospective and continuing students
via e-mail and telephone concerning their financial aid file; and acquiring, entering, editing, and updating student data in various
internal and external systems. The person in this position must be able to maintain confidentiality of records and information.
Requirements include at least one year experience in customer service, excellent communication and interpersonal skills,
commitment to a team-oriented work environment, experience working with Word, Excel and/or similar applications,
experience working with diverse clientele, and the ability to work with deadlines and a heavy workload.
To apply send cover letter and resume to jobs@wgu.edu.
Please specify "Financial Aid Customer Service" in the e-mail subject line.
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Enrollment Counselor
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| The Enrollment Counselor recruits students for degree programs by responding to requests for information and helping students through the admission process over the phone (not face-to-face). The ideal candidate should have experience representing a product or service via the phone or counseling potential students or customers.
Fun, fast-paced environment, requires excellent communication, computer, and phone skills, high-energy personality, goal-oriented attitude, and good data entry skills.
Note, this is a Salt Lake City-based position. Relocation assistance is not provided.
Send cover letter and resume to jobs@wgu.edu.
Subject line: Enrollment Counselor
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Associate Enrollment Counselor
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| This position is primarily responsible for calling back prospective students to answer their questions and schedule appointments.
No cold calling. Requirements: Able to work 25-30 hours per week, typically between 1-8pm with some Saturdays required.
Must be articulate over the phone and able to type 40 WPM. Will work as part of a team but need to be self driven.
Fast, friendly office environment with a great view. Starting wage $9/hr.
To apply, send cover letter and resume to jobs@wgu.edu.
Subject line: AEC
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