GENERAL POSITION SUMMARY
WGU Course Mentors serve a critical advising and support role for student success. As subject matter experts, Course Mentors do not teach courses, rather, they are the students' primary source of information for course content and learning resources. Mentors counsel their assigned students in understanding expectations and overcoming obstacles to ensure success within the course.
Course Mentors take a deep personal interest in their students' academic progress and reflect commitment to their students' success in all their daily work. They are experts in their field of study and can answer or obtain answers to all the questions students may have about the course.
In this course candidates will engage in a variety of videos, modules, simulations, and other virtual classroom experiences encompassing a wide range of educational considerations to prepare for success in the classroom.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Providing timely service to students in assigned areas of study through a variety of communication modes, effectively utilizing tools and resources to foster student engagement
- Actively and creatively engaging students in the learning process
- Responding to student inquiries about content, exam topics, and other concerns, utilizing expertise in learning styles and approaches which optimize learning of a widely diverse student population
- Developing strategies to reach out to at-risk students, using creative and engaging learning strategies
- Communicating regularly with team members, leads, managers, institutional administrators and other stakeholders regarding the CM role
- Assisting Program Development in the review and revision of Courses of Study and all Learning Resources and tools available to students
- Collaborating with team partners and colleagues within the education assessments and across WGU to create positive working relationships that contribute to the attainment of institutional goals for student success
- Contributing effective partnership and leadership within CM teams to support WGU service initiatives and institutional goals and objectives
- Participating in individual student appointments via phone, email, and other means of communication
- Collaborating with Student Mentors (SM) to update Mentors on student engagement in course of study
- Providing effective outreach to students at-risk to provide effective intervention and guidance that leads to student success
- Providing additional assistance in education courses as needed
- Leading Getting Started and subject matter learning sessions via scheduled chats and other learning sessions using recorded and/or electronic conferencing using Adobe Connect, and other resources
- Creating asynchronous support videos to support students in developing the relevant competencies for the course
- Documenting each interaction in degree plan notes to provide information regarding support provided, recommendations, and services given to each student
- Working with Program Development to review, advise and assist in updates and revision processes that contribute to the design and improvement of modules and learning resources, with a focus in updated tools and strategies for interactive learning
- Monitoring and managing Learning Communities, Course of Study Group communications, etc, updating links and information that are relevant to student learning
- Effectively leading and contributing to team efforts in projects and initiatives developed to improve student success
- Annually seeking out and implementing strategies for professional development that contribute to improvements, updates and expansion of professional skills related to CM role and areas of content responsibility
- Performing effective data management, as appropriate, and recording interactions accurately to represent services and time allocated in areas of responsibility
- Student success (as measured by % of students completing assessments within the term)
- Student success (as measured by number of students completing the course within the term)
- Student satisfaction (as measured by approved survey responses administered to program participants)
- Other measures, as agreed upon
- Strong customer service orientation and extraordinary communication skills
- Technological competency, specifically with online programs, tracking and communication technology
- A remarkable talent for organization
- Ability to spend significant time working at a computer
- Ability to spend significant time on the telephone
- Good Microsoft Office skills and strong Internet capabilities
- Ability to communicate at a high level verbally and in writing
- Excellent collaboration skills
- Ability to work as a member of a team
- Experience with integrated technology systems and tools
- Expertise in one or more fields covered by the competencies required in college programs
- Ability to work from home, but must be available for travel in support of college requirements
- Doctorate degree with 5+ years of experience teaching. Classroom teaching experience at the K-12 level a plus (preference will be given to internal applicants)
- Experience working with adult learners and distance learning environments preferred
- Understanding and appreciation of competency-based education model
- Experience providing student support and instruction as described in the course description
- Documented use of technology-based educational delivery systems
- Demonstrated ability to work with struggling or at-risk students
- Demonstrated ability to function in a leadership and guiding role that enhances student achievement toward educational goals in a competency based learning environment
- Track record for effective coaching and communication skills with a widely diverse student population
- Track records for effective communication and collaboration with a diverse professional population of WGU colleagues, partners, and stakeholders
- Demonstrated professionalism that displays effective judgment and professional integrity that represent the educational standards within higher education
WORK FROM HOME, United States
A diverse faculty is pivotal to the success of Western Governors University’s mission to improve the quality and expand access to post-secondary educational opportunities by providing a means for individuals to learn independent of time or place and to earn competency-based degrees and other credentials that are credible to both academic institutions and employers.
We maintain that achieving diversity requires an enduring commitment to inclusion that must find full expression in our organizational culture, values, norms and behaviors.
Throughout our work, we will support diversity in all of its forms, encompassing age, disability status, economic circumstance, ethnicity, gender, race and religion.
Nondiscrimination and Equal Opportunity Policies
Western Governors University “WGU" does not discriminate on the basis of race, color, ethnic or national origin, gender, religion, sex, disability, age, military or veteran status as required by applicable laws and regulations. WGU's commitment to equal opportunity includes nondiscrimination on the basis of sexual orientation and gender identity/expression. This policy of nondiscrimination applies (without limitation) to student recruitment, admissions, academic programs and services, student discipline, grading, and student access to WGU sponsored forums.
WGU also complies with the Americans with Disabilities Act of 1990. If you have a disability and need accommodations, please notify us at firstname.lastname@example.org as soon as possible so that necessary arrangements can be made.
Any student or applicant who wishes to discuss possible discrimination is welcome to contact:
WGU Student Services
Responsibility for coordination of compliance efforts and receipt of inquiries concerning Title IX of the Education Amendments of 1972 has been delegated to:
Anika Webb - Title IX Coordinator
Western Governors University
4001 South 700 East, Suite 700
Salt Lake City, UT 84107-2533
Toll Free: 877-435-7948, ext. 1321
WGU encourages students to use the WGU Grievance and Complaint Procedure to resolve discrimination concerns. However, students also have a right to file discrimination complaints directly with the United States Department of Education's Office of Civil Rights.