WGU Program Managers serve a critical advising and support role for student success. As the leader guiding Course Mentors (subject matter experts), Program Managers ensure that Course Mentors do not teach courses, rather, they are the students' primary source of information for course content and learning resources. Program Managers ensure that Course Mentors counsel their assigned students in understanding expectations and overcoming obstacles to ensure success within the course.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Establishes clear performance expectations for, and with input from, assigned Course Mentors.
- Manages Course Mentor performance to achieve organizational goals and initiatives.
- Conducts Course Mentor performance reviews and manages performance improvement plans.
- Develops and leads team- and program-specific training initiatives.
- Coaches assigned Course Mentors via call shadowing and other training methods.
- Monitors team morale. Ensures that Course Mentors are connected and engaged with each other.
- Leads weekly team meetings. Designs and leads quarterly, in-office training meetings.
- Effectively serves both assigned students and assigned Course Mentors.
- Provides direct, comprehensive guidance to assigned students and assigned Course Mentors.
- Maintains appropriate documentation of all student- and employee-related transactions.
- Manages students’ academic progress according to university policies.
- Maintains regular communication with students according to university protocol when needed.
- Uses the telephone and email extensively throughout the day.
- Understands WGU degree programs, policies, and procedures.
- Provides accurate information and high quality customer service at all times.
- Is a member of the Student Mentoring Department’s Leadership Team. Participates in department planning, hiring, and training initiatives.
- Supports university colleagues as necessary.
- Graduate degree in mathematcis; Ph.D. highly preferred
- Experience working with adult learners and distance learning environments preferred
- Understanding and appreciation of competency based education model
- Experience leading teams with student support and instruction
- Documented use of technology based educational delivery systems
- Demonstrated ability to work with struggling or at-risk students
- Demonstrated ability to function in a leadership and guiding role that enhances student achievement toward educational goals in a competency based learning environment
- Track record for effective coaching and communication skills with a widely diverse student population
- Track records for effective communication and collaboration with a diverse professional population of WGU colleagues, partners, and stakeholders
- Demonstrated professionalism that displays effective judgment and professional integrity that represent the educational standards within higher education
WORK FROM HOME, United States
A diverse faculty is pivotal to the success of Western Governors University’s mission to improve the quality and expand access to post-secondary educational opportunities by providing a means for individuals to learn independent of time or place and to earn competency-based degrees and other credentials that are credible to both academic institutions and employers.
We maintain that achieving diversity requires an enduring commitment to inclusion that must find full expression in our organizational culture, values, norms and behaviors.
Throughout our work, we will support diversity in all of its forms, encompassing age, disability status, economic circumstance, ethnicity, gender, race and religion.
Nondiscrimination and Equal Opportunity Policies
Western Governors University “WGU" does not discriminate on the basis of race, color, ethnic or national origin, gender, religion, sex, disability, age, military or veteran status as required by applicable laws and regulations. WGU's commitment to equal opportunity includes nondiscrimination on the basis of sexual orientation and gender identity/expression. This policy of nondiscrimination applies (without limitation) to student recruitment, admissions, academic programs and services, student discipline, grading, and student access to WGU sponsored forums.
WGU also complies with the Americans with Disabilities Act of 1990. If you have a disability and need accommodations, please notify us at firstname.lastname@example.org as soon as possible so that necessary arrangements can be made.
Any student or applicant who wishes to discuss possible discrimination is welcome to contact:
WGU Student Services
Responsibility for coordination of compliance efforts and receipt of inquiries concerning Title IX of the Education Amendments of 1972 has been delegated to:
Anika Webb - Title IX Coordinator
Western Governors University
4001 South 700 East, Suite 700
Salt Lake City, UT 84107-2533
Toll Free: 877-435-7948, ext. 1321
WGU encourages students to use the WGU Grievance and Complaint Procedure to resolve discrimination concerns. However, students also have a right to file discrimination complaints directly with the United States Department of Education's Office of Civil Rights.