Employment: Student Mentor, Secondary Education MED / Leadership

Job Description

WGU Mentors serve a critical advising and support role for student success. Mentors do not teach courses, rather, they are their students' primary source of information about their degree requirements, and about the policies and procedures of the university. Mentors counsel their assigned students in understanding expectations and overcoming obstacles to ensure success.

Mentors take a deep personal interest in their students' academic progress and reflect commitment to their students' success in all their daily work. They are experts in their students' academic program details and are able to answer or to obtain answers to all the questions students may have about their programs.

Mentors advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge and skills. They help students identify their learning strengths and weaknesses and connect them with the resources necessary to extend the former and overcome the latter. They are well organized and communicate well verbally and in writing. Finally, they are not only capable in these many areas, but also dedicated to performing these functions in full measure.

Mentors must perform core responsibilities. These include:

  • Providing direct, comprehensive program guidance to assigned students (approximately 100 students)
  • Managing students' academic progress according to university policies
  • Scheduling students' use of learning resources and degree assessments
  • Maintaining appropriate documentation of all academic transactions
  • Maintaining regular communication with students according to university protocol
  • Being well versed in Microsoft Outlook Suite Products, specifically Outlook Calendar


  • Assists students in their educational planning and progress from initial enrollment to graduation
  • Evaluates student learning styles, skills, deficiencies and goals; assists students in the development of Degree Plans; identifies appropriate learning resources for them to use; and facilitates their use of those resources
  • Evaluates student learning engagement and assessment readiness
  • Monitors student academic progress, communicating with each student at least every two weeks; intervenes as necessary to assist those students having difficulty, and completes required university reports on their academic status
  • Assists students in career planning within the boundaries of his or her expertise, and directs students to planning resources in other areas as appropriate
  • Serves as the student’s advocate in resolving matters of academic difficulty, misunderstanding or confusion
  • Works a full-time, fixed, five-day schedule that includes traditional and nontraditional hours. Nontraditional hours are weekday evening hours in the mentor’s time zone and weekend hours


  • Student success (as measured by % of students on OTP—a measurement of courses completed within the term)
  • Student success (as measured by number of program graduates)
  • Student retention
  • Student satisfaction (as measured by approved survey responses administered to program participants)
  • Other measures, as agreed upon

Required Skills

  • Strong customer service orientation and extraordinary communication skills.
  • Technological competence, specifically with online programs, Microsoft office, tracking and communication technology.
  • A remarkable talent for organization.
  • Ability to spend significant time working at a computer.
  • Ability to spend significant time on the telephone.
  • Ability to communicate at a high level verbally and in writing.
  • Excellent collaboration skills.
  • Ability to work as a member of a team.
  • Experience with integrated technology systems and tools.
  • Expertise in one or more fields covered by the competencies required in college programs.
  • Position works from home, but must be available for travel in support of college requirements.

Required Experience

  • A minimum of a master's degree in Education Leadership or related field desired
  • 3 years related professional experience
  • Higher education teaching and/or curricular experience
  • Significant experience in the professional field

Job Location

Work from home. The successful candidate must live within 1 1/2 hours from Phoenix, AZ; Nashville, TN; Salt Lake City, UT; Indianapolis, IN; Seattle, WA; St. Louis, MO; or Austin, TX.

Position Type


Submit an application

Diversity Statement

A diverse faculty is pivotal to the success of Western Governors University’s mission to improve the quality and expand access to post-secondary educational opportunities by providing a means for individuals to learn independent of time or place and to earn competency-based degrees and other credentials that are credible to both academic institutions and employers.

We maintain that achieving diversity requires an enduring commitment to inclusion that must find full expression in our organizational culture, values, norms and behaviors.

Throughout our work, we will support diversity in all of its forms, encompassing age, disability status, economic circumstance, ethnicity, gender, race and religion.

Nondiscrimination and Equal Opportunity Policies

Western Governors University “WGU" does not discriminate on the basis of race, color, ethnic or national origin, gender, religion, sex, disability, age, military or veteran status as required by applicable laws and regulations. WGU's commitment to equal opportunity includes nondiscrimination on the basis of sexual orientation and gender identity/expression. This policy of nondiscrimination applies (without limitation) to student recruitment, admissions, academic programs and services, student discipline, grading, and student access to WGU sponsored forums.

WGU also complies with the Americans with Disabilities Act of 1990. If you have a disability and need accommodations, please notify us at adasupport@wgu.edu as soon as possible so that necessary arrangements can be made.

Any student or applicant who wishes to discuss possible discrimination is welcome to contact:

WGU Student Services

Responsibility for coordination of compliance efforts and receipt of inquiries concerning Title IX of the Education Amendments of 1972 has been delegated to:

Anika Webb - Title IX Coordinator
Western Governors University
4001 South 700 East, Suite 700
Salt Lake City, UT 84107-2533
Direct: 801-993-2321
Toll Free: 877-435-7948, ext. 1321

WGU encourages students to use the WGU Grievance and Complaint Procedure to resolve discrimination concerns. However, students also have a right to file discrimination complaints directly with the United States Department of Education's Office of Civil Rights.

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