Admissions – Academic Experience –- Your Mentor

Personal support from your mentor

Your Personal Mentor

Even though you are at a distance, at WGU we make sure you always feel supported and connected. As soon as you enroll into your WGU program, you will be assigned a mentor who will help and advise you in many ways.

Your mentor is your primary point of contact and is fully committed to your success. He or she (with the added insight from your Enrollment Counselor) will evaluate your education background and work experience to determine your current competencies. With this evaluation, you will work with your mentor to develop your personalized Academic Action Plan (AAP), which serves as a blueprint for completion of your degree program.

Your Coach, Advisor, and Supporter

Your mentor will work with you throughout the duration of your program to ensure that you are successfully developing the competencies needed and to direct you to the learning resources you require. You will interact with your mentor on a regular basis via phone, email, and web conferencing.

The Student-Mentor Communication Protocol

You will be expected to maintain regular communication with your mentor while enrolled at WGU. The student-mentor communication protocol calls for:

• First term: Your mentor will contact you once per week until you achieve "good standing" status. This means you have made Satisfactory Academic Progress (explained in more detail on Your Academic Action Plan).
• After first term: Providing you remain in good standing, your mentor will contact you at least once every two weeks by phone.
• For students on probation or suspension: If you reach this status, your mentor will contact you once a week until you achieve "good standing" status.

Click here to see an example of an email from a mentor.

Community Mentors

When you take part in the online student communities, you will correspond with community mentors. These mentors are similar to instructors in some ways, but serve in more of a resource mentor or subject-matter expert role, helping you develop competency in specific subject areas.