Admissions – Academic Experience – Your Mentor

Personal support from your mentor

Your Student Mentor

Even though you are at a distance, at WGU we make sure you are always supported and connected. As soon as you enroll into your WGU program, you will be assigned a Student Mentor who will help and counsel you in many ways.

Your Student Mentor is your primary point of contact and is fully committed to your success. He or she (with the added insight from your Enrollment Counselor) will evaluate your education background and work experience to determine your current competencies. With this evaluation, you will work with your Student Mentor to develop your Personalized Degree Plan, which serves as a blueprint for completion of your degree program.

Your Student Mentor will work with you throughout the duration of your program to ensure that you are successfully developing the competencies needed and to direct you to the learning resources you require. You will interact with your Student Mentor on a regular basis via phone, email, and web conferencing.

Student Communication Protocol

You will be expected to maintain regular communication with your Student Mentor while enrolled at WGU. The Student Communication Protocol calls for:

  • During the first term the Student Mentor and student meet once each week by phone for a substantive discussion about engaging learning resources and assessments until the student achieves On Time Progress or OTP
  • After the first term, for students who meet and maintain OTP, the Student Mentor and student meet at least once every two weeks by phone for a substantive discussion about engaging learning resources and assessments.
  • For students on financial aid warning, probation or termination, the Student Mentor and student meet at least once each week by phone for a substantive discussion about engaging learning resources and assessments until the student achieves OTP.

Click here to see an example of an email from a student mentor.

Course Mentors

Course Mentors work with learners as Subject Matter Experts. They are highly knowledgeable in their area of expertise and offer excellent one-on-one instruction when needed.


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