Employment at WGU

Sr. Salesforce Administrator

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Location: Salt Lake City, Utah, US

Job Category: Staff-Information Technology

Position Type: Full-Time/Regular

Job Description

  • Own project success by serving as a top-tier SFDC resource from start to finish
  • Transform and streamline current deployments, refreshes, and other processes using tech innovation
  • Stay current on new Salesforce features to ensure company is utilizing Salesforce and related applications as effectively as possible
  • Gather requirements from users, propose solutions that meet business needs, and deliver agreed upon solution
  • Collaborate with developers and business stakeholders as needed to deliver advanced solutions
  • Act as influencer with a full breadth and depth advanced level of knowledge in a significantly complex environment.
  • Work, at times, without supervision yet operate collaboratively with team members and management
  • Act as a thought leader within the Salesforce Operations arena
  • Stay current on new releases and Critical Updates and ensure they are rolled out smoothly
  • Become familiar with many other systems that “touch” the Salesforce environment: 3rd party integrations, mail/messaging, identity management, Active Directory, Enterprise Directory, Backupify, Informatica, etc
  • Utilize and demonstrate your proficiency and advanced knowledge of Salesforce.com concepts, architecture, and configuration capabilities and make recommendations based your expertise
  • Assist with deployments as needed, insuring that all deployments are running properly. Communicate with any necessary parties (developer, creator, project manager, etc) to make sure any failures are being properly handled.
  • Attend Change Advisory Board meetings and become aware of any interdepartmental deployments that could affect the Salesforce environments. Act as the IT Ops Salesforce representative and give feedback as necessary to the group.
  • Maintain the integrity, functionality, and security of multiple SFDC orgs
  • Document EVERYTHING
  • Participate in a 24/7/365 rotating on-call schedule alongside your team members
  • Receive and resolve top level tickets/issues
  • Other duties as assigned by management

Required Skills

  • Ability to work effectively with end users, management, executives, and technical teams
  • Background in working with key stakeholders to understand key business challenges
  • Ability to enable strategy through technology innovation
  • Detail-oriented, enthusiastic, self-starter with ability to work both independently and in a team environment
  • Ability to work with Apex, SOQL, and Visualforce as well as point and click tools



Required Experience

  • 4+ years Salesforce CRM experience
  • 1+ year working alongside a SFDC Developers to tackle complex projects

Preferred Skills

  • Salesforce Certifications preferred, but not required


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