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FREQUENTLY ASKED QUESTIONS

Find Answers to All Your Alumni Questions

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If your question isn't answered below, we have a team who can help!

Simply call or email a member of the WGU Alumni Relations team. Cick on FAQ links below to learn more or contact us.

Alumni Community FAQs

As a WGU graduate you are automatically a part of the WGU Alumni Community. There's no need to register or create a login. This website provides you with everything you need to know as a WGU grad. Here you will find:

  • Alumni-exclusive perks
  • Continuing education learning resources
  • Ways to network, stay involved, and share your story
  • Alumni news and events
  • Every detail for WGU Commencement Weekend

Update your alumni information to stay up-to-date on the latest alumni resources and commencement information. 

First - Congrats!
Second - Find more information about registration, date/time, and day-of details on the WGU Commencement page.
You can also call the WGU Alumni Relations team and ask for Commencement Weekend information. Call 385-428-2085 option 1.

Please take two minutes and update your WGU alumni file to make sure we have your up-to-date contact and employment information. 

We use this information to brag about how successful grads like you are in their careers, which in turn, improves the reputation of WGU and ultimately the value of your degree. Plus, when we have your correct contact information, we can be sure you're receiving announcements about the latest and greatest alumni-exclusive perks!

Click here to update your information. 

Click here to visit the Shop WGU Merchandise page.

Unlike your student experience, there is not an "alumni portal." You will find everything you need on this WGU Alumni website, in the WGU Knowledge Center/Student Handbook, or in your old Student Portal. The Student Portal will change a bit after graduation, but you'll still have access to important documentation in it.

Be sure to keep your student login credentials to access this information!

Please read the Communication FAQs below.

General Alumni FAQs

WGU has recently made Course Descriptions and Course of Studies available for download. Please visit this website to download course information.

WGU publishes an institutional catalog with information about our university, including program and course information. Please visit this website to download the catalog.

If there is a course description that you cannot find on the site, please email records@wgu.edu.

Most school districts no longer require university placement files and have an online application process in place that allows applicants to upload their own files. However, WGU offers placement file services to students and graduates from the School of Education if a school district specifically requests a placement file be sent directly from the applicant’s university. For more information on this service, please contact the WGU Records Department at records@wgu.edu.

Find more details in the WGU Student Handbook. Click here.

Officially, you should read this. For your curiosity, we share a list of secondary universities who we know have accepted WGU grads.

Note: WGU graduates have self-reported being accepted to this list of universities for their continued education. Share yours if it's not represented!

We think that reading an explanation on competency-based learning and the grading system might help. Download an official Grading Explanation Letter here. 

That’s great! Returning grads enjoy VIP benefits: elite applicant status, exclusive scholarship opportunities, and much more.

Click here to learn more about the process and schedule an appointment to talk with an enrollment counselor.

Old Student Information FAQs

Graduates will not have access to the coursework after they have completed a program. Please contact assessmentservices@wgu.edu for a review of individual situations where there is an urgent need for access to prior student work at WGU. For additional information, please read this article found in the WGU Student Handbook. Click here.

Graduates who created their e-portfolio with Microsoft OneNote will have ongoing cloud-based access to their portfolio after graduation. For additional information and steps to access your Microsoft OneNote e-portfolio, please read this article found in the WGU Student Handbook. Click here.

The email account that was provided to you as a WGU student is yours to keep and does not expire. If you cannot access it, please contact the IT Service Desk by calling 877-435-7948.

Please contact WGU's Service Desk by calling 877-435-7948.

Please contact WGU's Records Department by emailing records@wgu.edu or calling 877-435-7948 Ext. 3119. Per the Family Educational Rights and Privacy Act (FERPA), graduates must verify personal identity information before we can release their Student ID number.

Be ready to provide your name, mailing address, phone number, the program you graduated in, and your graduation year.

Your 1098-T form, if available, is found in your student portal on or before January 31st of the following year. You can access the form by following the steps below:

  • Log into my.wgu.edu
  • Select the Student Support tab from the top
  • Select the Financial Services tab form the left
  • Locate the Financial Toolbox on the lower right-hand side of the page
  • Select the link labeled Obtain Tax Forms (1098-T)
  • A new page will open, 1098-T forms are located at the bottom of the column on the right.

You may also contact the WGU Bursar Office at 1-877-435-7948 extension 3105 if you have any questions.

For help in accessing your Student Portal, use WGU IT Service Desk at 877-435-7948.

Transcripts FAQs

Please visit WGU's Official Transcript Request page here. Use your WGU credentials to login. This page covers details on how to order, order fulfillment, checking order status, and much more. 

The Academic Transcript is a comprehensive statement of attempted and verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The transcript reflects the student’s permanent academic record, comprised of all courses set into registration, competency units received, certifications/credentials earned, honors/awards received, and degrees conferred. The Academic Transcript is typically required by and for other institutions of higher education.

Please visit WGU's Official Transcript Request page here. Use your WGU credentials to login. This page covers details on how to order, order fulfillment, checking order status, and much more.

The Record of Achievement Transcript is a comprehensive statement of verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The Record of Achievement transcript is comprised of all completed coursework, certifications/credentials earned, honors/awards received, and degrees conferred. The Record of Achievement transcript may be used for employers, licensing bodies, and other interested parties.


You can access and download your unofficial WGU transcript from within the WGU Student Portal. Once logged in, proceed to the “Student Support” tab. There you will be able to "Download an Unofficial Transcript." Find more transcript information here. Use your WGU credentials to login. 

The Academic Transcript is a comprehensive statement of attempted and verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The transcript reflects the student’s permanent academic record, comprised of all courses set into registration, competency units received, certifications/credentials earned, honors/awards received, and degrees conferred. The Academic Transcript is typically required by and for other institutions of higher education.


You can access and download your unofficial WGU transcript from within the WGU Student Portal. Once logged in, proceed to the “Student Support” tab. There you will be able to "Download an Unofficial Transcript." Find more transcript information here. Use your WGU credentials to login. 

The Record of Achievement Transcript is a comprehensive statement of verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The Record of Achievement transcript is comprised of all completed coursework, certifications/credentials earned, honors/awards received, and degrees conferred. The Record of Achievement transcript may be used for employers, licensing bodies, and other interested parties.


Copies of your WGU transcripts may be ordered using the National Student Clearinghouse (NSC). Students can order transcripts from the National Student Clearinghouse by visiting the Transcript Ordering Center and searching for Western Governors University. Click here.

We also encourage you to read these details on how to track your order.

Students enrolled in a WGU credential or degree program who need their enrollment verified for insurance or other non financial aid purposes may request an enrollment verification via the National Student Clearinghouse as a Proof of Enrollment certificate. 

Follow these steps to download your Proof-of-Enrollment certificate:

  • Login to your student portal https://my.wgu.edu
  • Click the "Student Support" tab
  • Click the "Student Services" option on the drop-down
  • The "Student Services – Records" page will appear
  • Click "Request a Proof-of-Enrollment Letter"
  • The "Student Self-Service Site" will appear
  • Click "Obtain an enrollment certificate"
  • Your Proof-of-Enrollment certificate will appear as a secured PDF document. You can download this document, then print or email the document.

Communications FAQs

WGU alumni maintain access to their WGU email accounts even after graduating. To access your email account, login to your WGU Student Portal, and click on the “Mail” icon. If you are unable to login to the WGU Student Portal, you can reset your password by going to https://my.wgu.edu and clicking on the "Reset Password" link. For additional help in accessing the WGU Student Portal, please contact the WGU IT Service Desk at 877.435.7948.

* Note: As of May 23, 2022, WGU is currently migrating all email accounts to a new email platform. Graduates will still have access to this email account platform. 

WGU Alumni Relations sends all email communication to the graduating students’/graduates’ personal email addresses. This includes communication about WGU Commencement Weekends. Note: Ensure you are subscribed to receive WGU Commencement emails by updating your alumni communication preferences.  
 
A personal email address is what a graduate or graduating student lists as the primary email address on the graduation application and/or when updating their graduate information. The graduate may list a personal email address or a WGU email address as the primary email address. A primary email is determined by the graduate. The email address entered by the graduate will be referred to the “personal” email address. 

If you would like to update the email address listed on your grad profile, please click here. 

Please take two minutes and update your WGU alumni file to make sure we have your up-to-date contact and employment information. 

We use this information to brag about how successful grads like you are in their careers, which in turn, improves the reputation of WGU and ultimately the value of your degree. Plus, when we have your correct contact information, we can be sure you're receiving announcements about the latest and greatest alumni-exclusive perks!

Click here to update your information. 

Please ensure that you have not opted out of receiving email communication from the WGU Commencement team. If you have unsubscribed from receiving all emails as a WGU graduate, you have also unsubscribed from receiving commencement emails. Please update your alumni communication preferences here.

Ceremony Participation and RSVP FAQs

Graduates who wish to participate in an in-person or virtual commencement ceremony must complete two steps. 

  1. Submit either your Graduation Application or be enrolled in and only have your final course remaining, such as capstone, final certification, or demonstration teaching. 
  2. Submit an RSVP via the commencement web site (available at wgu.edu/commencement).  

To RSVP, you must have either your Graduation Application submitted to the Student Records department or be enrolled in your final course, such as capstone, final certification, or demonstration teaching. If you don’t currently meet this requirement, wait to RSVP until the requirement is met.

Students who are enrolled in their final course may submit an email to commencement@wgu.edu with "Final Course" in subject line along with desired commencement ceremony.

Please review the commencement participation guidelines located in the student handbook, which outlines the eligibility for commencements. 

After a graduate submits the ceremony RSVP form, a confirmation email is sent to the email address listed on the completed RSVP form. Please check your junk box. If you do not see a confirmation email for your ceremony RSVP. Please contact us at commencement@wgu.edu with additional questions.

Yes. There is not a time limit on when a graduate may walk in a commencement. However, graduates may only participate in one commencement ceremony per degree program completed.

https://www.wgu.edu/alumni/commencement.html

No, but you may watch the commencement ceremony for free on the WGU YouTube channel.

Yes, the ceremony RSVP form is a separate process from the graduation application. The completion of the ceremony RSVP form reserves your seat at commencement and generates your name card for the announcer. 

No. Once registration has closed, no late additions, including day of (walk-up) will be permitted.

Click on the RSVP button on this page.

Please visit the upcoming commencement web page.


Graduates may walk in one commencement ceremony per degree. As of January 2022, a graduate may participate in one ceremony per degree, either a virtual or in-person ceremony.


WGU plans to hold multiple in-person and virtual ceremonies in the 2023 calendar year! Please keep an eye out for the 2023 Commencement locations and dates that will be released later this year. Please bookmark wgu.edu/commencement where next year’s commencement schedule will be posted. You can also sign up to be notified via email when the 2023 Commencement Schedule is released.  We can’t wait to celebrate with you!

Photos from each commencement ceremony will be available for purchase through our photography partner The Grad Team in the week following each commencement. All photos can be viewed on their website here.

Regalia FAQs

Everything you need to know about your cap, tassel, gown, and hood.

Oak Hall Cap and Gown is the official regalia vendor (caps, gowns, and hoods) for WGU. The official regalia color for graduates is navy. 

For bachelor’s degree, post-baccalaureate teacher programs, or endorsement preparation program (English Language Learning), you should order a cap, bachelor's gown, and tassel. For those earning a master's degree or endorsement preparation program (Educational Leadership), you should order a cap, master's gown, tassel, and a master's hood.

Visit the WGU-Oak Hall Cap and Gown website to place your order, or call 1-800-456-7623 and ask for the Web Department.

You can order a tassel at the WGU-Oak Hall Cap and Gown website, or by calling 1-800-456-7623 and ask for the Web Department.

Yes, WGU graduates affiliated with an honor society may wear society pins or honor cords/sashes on their gowns. Teacher graduates affiliated with the WGU chapter of the international honor society of Kappa Delta Pi (KDP) may order honor cords at http://www.kdp.org.

The following hoods are available for purchase at the WGU-Oak Hall Cap and Gown website:

Education - blue
Business (all MBAs) - drab
Information Technology - gold
Nursing – apricot
Integrated Healthcare Management - salmon
Master of Health Leadership - sage green

Prior to the conferral of degrees, bachelor's degree graduates wear the tassel on the right while master's degree graduates wear their tassel on the left for the entire commencement ceremony.

A graduate should wear academic attire appropriate to the awarded degree. The master's gown differs from a bachelor's gown. If you already have a cap and tassel, you can order a master's gown as an individual item on the WGU-Oak Hall Cap and Gown website. Please note that the academic attire for a master's graduate includes a cap, tassel, master's gown, and hood.

WGU graduates who are veterans or active-duty military will be provided with a military honor cord. For virtual commencements, cords will be shipped to the address provided on their RSVP. For in-person commencements, cords will be picked up at graduate check-in. On your RSVP form, please mark that you are a veteran or on active duty.

Graduates are permitted to decorate their caps and wear sashes with their regalia. Take into consideration the following if decorating your cap or wearing a sash for commencement: 

WGU does not allow content on caps or sashes that is considered, in WGU’s sole discretion, obscene, vulgar, defamatory, hateful, inappropriate, profane or that might disregard another’s copyright or third-party rights. All decorations must lie flat on the cap.

WGU Philanthropy Cord FAQs

The WGU Philanthropy Cord is a blue and gold cord for graduates to wear with their cap and gown on commencement day. The philanthropy cord is not only a physical symbol of a graduate’s commitment to WGU, but it also more importantly supports a legacy that will last for future generations of WGU.

Graduates can receive a philanthropy cord by making a gift of $25 or more to WGU’s Fellow Night Owl Scholarship, a fund established to help current WGU students facing financial hardship cross the finish line to graduation. To donate, graduates can text “WGUCord” to 41-444 or visit this link.

All WGU Philanthropy Cord donations support WGU’s Fellow Night Owl Scholarship, a fund established to help current WGU students facing financial hardship cross the finish line to graduation. We are asking for $25 in honor of WGU’s 25th anniversary!

For in-person commencements, philanthropy cords may be picked up by visiting the WGU Advancement table at the Alumni Celebration or during graduate check-in before commencement. If the in-person commencement is canceled, philanthropy cords will be mailed to participating graduates following an official cancellation notice.

For virtual commencements, philanthropy cords will be mailed to the graduate prior to the ceremony date.

WGU founded WGU Advancement in 2018 as its official fundraising arm dedicated to attracting, allocating, and putting dollars to work so more students have access to an affordable, quality education. WGU Advancement’s operation is the next step in WGU’s ever-growing obsession with students’ success, and a way for the increasing number of WGU graduates, donors, and partners to pay it forward.

Thank you for your generous support! You can donate to the Fellow Night Owl Scholarship by texting “WGUGrad” to 41-444 or by visiting this link.

Letter of Invitation for Abroad & Commencement Announcements FAQs

Yes, students may send an email to records@wgu.edu with the family member's full name, relationship to the student, and foreign address. Once provided, the Records Department will prepare documents containing information about the commencement and student's earned degree. These prepared letters will then be sent to the student to forward them to the correct parties. It may take 5-10 business days for the letters to be mailed to the student.

Jostens is the current provider for commencement announcements.

Graduation Application and Diploma FAQs

Visit the graduation application page in the student handbook for the most current information on how to apply for graduation.

Visit the graduation application page in the student handbook for the most current information on how to receive your diploma.

We Are Here to Help

Can't find what you need? Get in touch with the WGU Alumni Engagement and WGU Commencement teams using the contact information below.

WGU Alumni Engagement

alumni@wgu.edu

WGU Commencement

commencement@wgu.edu

Need to contact another WGU department? Below are some teams we think you might be looking for. You can also find other WGU contact information by clicking here. Use your WGU credentials to login.

Student Services

studentservices@wgu.edu

877-435-7948

IT Service Desk

servicedesk@wgu.edu

877-435-7948

Assessment Services

assessmentservices@wgu.edu

877-435-7948

WGU Transcript Requests

records@wgu.edu

877-435-7948

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