national
Skip to Content

Part of Western Governors University

Frequently asked questions Find answers to all your alumni questions.

Do you have more questions?

If your question isn't answered below, we have a team who can help!

Simply call or email a member of the WGU Alumni Relations team. Cick on FAQ links below to learn more or contact us here.

Woman typing on computer with pen and glasses nearby

Alumni community FAQs.

As a WGU graduate you are automatically a part of the WGU Alumni Community. There's no need to register or create a login. This website provides you with everything you need to know as a WGU grad. Here you will find:

  • Alumni-exclusive perks
  • Continuing education learning resources
  • Ways to network, stay involved, and share your story
  • Alumni news and events
  • Every detail for WGU Commencement Weekend

Update your alumni information to stay up-to-date on the latest alumni resources and commencement information. 

First - Congrats!
Second - Find more information about registration, date/time, and day-of details on the WGU Commencement page.
You can also call the WGU Alumni Relations team and ask for Commencement Weekend information. Call 385-428-2085 option 1.

Please take two minutes and update your WGU alumni file to make sure we have your up-to-date contact and employment information. 

We use this information to brag about how successful grads like you are in their careers, which in turn, improves the reputation of WGU and ultimately the value of your degree. Plus, when we have your correct contact information, we can be sure you're receiving announcements about the latest and greatest alumni-exclusive perks!

Click here to update your information

Visit the Shop WGU Merchandise page. Click here

Unlike your student experience, there is not an "alumni portal." You will find everything you need on this WGU Alumni website, in the WGU Knowledge Center/Student Handbook, or in your old Student Portal. The Student Portal will change a bit after graduation, but you'll still have access to important documentation in it.

Be sure to keep your student login credentials to access this information!

General alumni FAQs.

WGU has recently made Course Descriptions and Course of Studies available for download. Please visit this website to download course information.

WGU publishes an institutional catalog with information about our university, including program and course information. Please visit this website to download the catalog.

If there is a course description that you cannot find on the site, please email records@wgu.edu.

Most school districts no longer require university placement files and have an online application process in place that allows applicants to upload their own files. However, WGU offers placement file services to students and graduates from the Teachers College if a school district specifically requests a placement file be sent directly from the applicant’s university. For more information on this service, please contact the WGU Records Department at records@wgu.edu.

Find more details in the WGU Student Handbook. Click here:

Officially, you should read this. For your curiosity, we share a list of secondary universities who we know have accepted WGU grads.

Note: WGU graduates have self-reported being accepted to this list of universities for their continued education. Share yours if it's not represented!

We think that reading an explanation on competency-based learning and the grading system might help. Download an official Grading Explanation Letter here. 

That’s great! Returning grads enjoy VIP benefits: elite applicant status, exclusive scholarship opportunities, and much more.

Click here to learn more about the process and schedule an appointment to talk with an enrollment counselor.

Old student information FAQs.

Graduates will not have access to the coursework after they have completed a program. Please contact assessmentservices@wgu.edu for a review of individual situations where there is an urgent need for access to prior student work at WGU. For additional information, please read this article found in the WGU Student Handbook. Click here.

Graduates who created their e-portfolio with Microsoft OneNote will have ongoing cloud-based access to their portfolio after graduation. For additional information and steps to access your Microsoft OneNote e-portfolio, please read this article found in the WGU Student Handbook. Click here.

The email account that was provided to you as a WGU student is yours to keep and does not expire. If you cannot access it, please contact the IT Service Desk by calling 877-435-7948.

Please contact WGU's Service Desk by calling 877-435-7948.

Please contact WGU's Records Department by emailing records@wgu.edu or calling 877-435-7948 Ext. 3119. Per the Family Educational Rights and Privacy Act (FERPA), graduates must verify personal identity information before we can release their Student ID number.

Be ready to provide your name, mailing address, phone number, the program you graduated in, and your graduation year.  

Your 1098-T form, if available, is found in your student portal on or before January 31st of the following year. You can access the form by following the steps below:

  • Log into my.wgu.edu
  • Select the Student Support tab from the top
  • Select the Financial Services tab form the left
  • Locate the Financial Toolbox on the lower right-hand side of the page
  • Select the link labeled Obtain Tax Forms (1098-T)
  • A new page will open, 1098-T forms are located at the bottom of the column on the right.

You may also contact the WGU Bursar Office at 1-877-435-7948 extension 3105 if you have any questions.

For help in accessing your Student Portal, use WGU IT Service Desk at 877-435-7948.

Diploma FAQs.

WGU diplomas are mailed to the graduate within 10-15 business days (pending any financial hold on the student account), to the address indicated on the graduation application. If you have not received your diploma within this time period, please contact the Graduation Clearance team in the Student Records Office

To order a duplicate diploma using a credit or debit card, or a web check, please visit your WGU Student Portal.

  1. Visit the Scrip-Safe website to order duplicate diplomas. You do not have to create an account with Scrip-Safe to make a purchase. 
  2. Select the item(s) you wish to purchase. 
  3. In the Diploma Order Required Information popup, fill out all fields. 
  4. Click Submit Required Information
  5. Select Add More Items then repeat steps 5-7 for any additional items you wish to purchase (skip this step if there are no additional items). 
  6. Review order details in cart to ensure correct diploma name, program, and quantity for all items. 
  7. Click Checkout
  8. Enter email address, billing, and shipping addresses. (If you wish to ship multiple copies to multiple addresses, you must submit separate orders for each shipping address) 
  9. Click Next
  10. On the Order Summary screen, review your order for accuracy. When satisfied, click Checkout 
  11. Enter payment information then select Pay
  12. You will be taken to an order confirmation screen. You should also receive email confirmation of your order from Scrip-Safe within an hour of purchase

Click here to read more about diplomas. Use your WGU credentials to login. 

You can email records@wgu.edu requesting to change your name. You will be asked for proof of your name change so that it can be officially changed on your record and then it will reflect on your diploma. If you have already received your diploma and wish to change your name on it, you will go through the same process but you may need to purchase a new diploma which is $10.

Diploma covers are distributed at no charge to graduates who participate in a commencement ceremony. If you cannot attend a commencement ceremony, they are available at the WGU Online Store.

WGU is partnering with Scrip-Safe, our diploma vendor, to offer 11” x 14” diplomas available for purchase after graduation. For more information and a link to the ordering site, please refer to the Graduation Application and Diploma Ordering student handbook article. 

Transcript FAQs.

Please visit WGU's Official Transcript Request page here. Use your WGU credentials to login. This page covers details on how to order, order fulfillment, checking order status, and much more. 

The Academic Transcript is a comprehensive statement of attempted and verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The transcript reflects the student’s permanent academic record, comprised of all courses set into registration, competency units received, certifications/credentials earned, honors/awards received, and degrees conferred. The Academic Transcript is typically required by and for other institutions of higher education.

Please visit WGU's Official Transcript Request page here. Use your WGU credentials to login. This page covers details on how to order, order fulfillment, checking order status, and much more.

The Record of Achievement Transcript is a comprehensive statement of verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The Record of Achievement transcript is comprised of all completed coursework, certifications/credentials earned, honors/awards received, and degrees conferred. The Record of Achievement transcript may be used for employers, licensing bodies, and other interested parties.

You can access and download your unofficial WGU transcript from within the WGU Student Portal. Once logged in, proceed to the “Student Support” tab. There you will be able to "Download an Unofficial Transcript." Find more transcript information here. Use your WGU credentials to login. 

The Academic Transcript is a comprehensive statement of attempted and verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The transcript reflects the student’s permanent academic record, comprised of all courses set into registration, competency units received, certifications/credentials earned, honors/awards received, and degrees conferred. The Academic Transcript is typically required by and for other institutions of higher education.

You can access and download your unofficial WGU transcript from within the WGU Student Portal. Once logged in, proceed to the “Student Support” tab. There you will be able to "Download an Unofficial Transcript." Find more transcript information here. Use your WGU credentials to login. 

The Record of Achievement Transcript is a comprehensive statement of verified learning designed to illustrate and communicate how the student has met program competencies and corresponding learning outcomes. The Record of Achievement transcript is comprised of all completed coursework, certifications/credentials earned, honors/awards received, and degrees conferred. The Record of Achievement transcript may be used for employers, licensing bodies, and other interested parties.

Copies of your WGU transcripts may be ordered using the National Student Clearinghouse (NSC). Students can order transcripts from the National Student Clearinghouse by visiting the Transcript Ordering Center and searching for Western Governors University. Click here.

We also encourage you to read these details on how to track your order.

Students enrolled in a WGU credential or degree program who need their enrollment verified for insurance or other non financial aid purposes may request an enrollment verification via the National Student Clearinghouse as a Proof of Enrollment certificate. 

Follow these steps to download your Proof-of-Enrollment certificate:

  • Login to your student portal https://my.wgu.edu
  • Click the "Student Support" tab
  • Click the "Student Services" option on the drop-down
  • The "Student Services – Records" page will appear
  • Click "Request a Proof-of-Enrollment Letter"
  • The Student Self-Service Site" will appear
  • Click "Obtain an enrollment certificate"
  • Your Proof-of-Enrollment certificate will appear as a secured PDF document. You can download this document, then print or email the document.

Communication FAQs.

WGU alumni maintain access to their WGU email accounts even after graduating. To access your email account, login to your WGU Student Portal, and click on the “Mail” icon. If you are unable to login to the WGU Student Portal, you can reset your password by going to https://my.wgu.edu and clicking on the "Reset Password" link. For additional help in accessing the WGU Student Portal, please contact the WGU IT Service Desk at 877.435.7948.

WGU Alumni Relations sends all email communication to the graduating students’/graduates’ personal email addresses. This includes communication about WGU Commencement Weekends. Note: Ensure you are subscribed to receive WGU Commencement emails by updating your alumni communication preferences.  
 

A personal email address is what a graduate or graduating student lists as the primary email address on the graduation application and/or when updating their graduate information. The graduate may list a personal email address or a WGU email address as the primary email address. A primary email is determined by the graduate. The email address entered by the graduate will be referred to the “personal” email address. 

If you would like to update the email address listed on your grad profile, please click here

Please take two minutes and update your WGU alumni file to make sure we have your up-to-date contact and employment information. 

We use this information to brag about how successful grads like you are in their careers, which in turn, improves the reputation of WGU and ultimately the value of your degree. Plus, when we have your correct contact information, we can be sure you're receiving announcements about the latest and greatest alumni-exclusive perks!

Click here to update your information

Please ensure that you have not opted out of receiving email communication from the WGU Commencement team. If you have unsubscribed from receiving all emails as a WGU graduate, you have also unsubscribed from receiving commencement emails. Please update your alumni communication preferences here

Ceremony Participation & RSVP FAQs.

First - Congrats!

Second - Find more information about registration, date/time, and day-of details on the WGU Commencement page.
You can also email commencement@wgu.edu or call the WGU Alumni Relations team and ask for Commencement Weekend information. Call 385-428-2085 option 1.

Third - Don’t forget to RSVP for the ceremony of your choice and ensure you will receive commencement emails by updating your alumni communication preferences

Diploma covers are distributed at no charge to graduates who participate in a commencement ceremony.

Graduates who submit a video for the conferral of degrees for virtual commencement will receive a complimentary diploma cover after the ceremony.

If you cannot attend a commencement ceremony, diploma covers are available for purchase at the WGU Online Store

WGU Alumni Relations sends all email communication to the graduating students’/graduates’ personal email addresses. This includes communication about WGU Commencement Weekends. 

A personal email address is what a graduate or graduating student lists as the primary email address on the graduation application and/or when updating their graduate information. The graduate may list a personal email address or a WGU email address as the primary email address. A primary email is determined by the graduate. The email address entered by the graduate will be referred to the “personal” email address. 

If you would like to update the email address listed on your grad profile, you can update that information at any time. 

Please note: if you are unsubscribed from WGU communications, you may not receive important commencement updates. 

For bachelor’s degree, post-baccalaureate teacher programs, or endorsement preparation program (English Language Learning), you should order: cap, bachelor's gown, and tassel. For those earning a master's degree or endorsement preparation program (Educational Leadership), you should order: cap, master's gown, tassel, and a master's hood. For visual reference, please see our bachelor’s regalia video and our master’s regalia video

Regalia FAQs.

Everything you need to know about your cap, tassel, gown, and hood.

Oak Hall Cap and Gown is the official regalia vendor (caps, gowns, and hoods) for WGU. The official regalia color for graduates is navy. 

For bachelor’s degree, post-baccalaureate teacher programs, or endorsement preparation program (English Language Learning), you should order a cap, bachelor's gown, and tassel. For those earning a master's degree or endorsement preparation program (Educational Leadership), you should order a cap, master's gown, tassel, and a master's hood.

Visit the WGU-Oak Hall Cap and Gown website to place your order, or call 1-800-456-7623 and ask for the Web Department. 

You can order a tassel at the WGU-Oak Hall Cap and Gown website, or by calling 1-800-456-7623 and ask for the Web Department.

Yes, WGU graduates affiliated with an honor society may wear society pins or honor cords/sashes on their gowns. Teacher graduates affiliated with the WGU chapter of the international honor society of Kappa Delta Pi (KDP) may order honor cords at http://www.kdp.org.   

The following hoods are available for purchase at the WGU-Oak Hall Cap and Gown website:

Education - blue
Business (all MBAs) - drab
Information Technology - gold
Nursing – apricot
Integrated Healthcare Management - salmon
Master of Health Leadership - sage green

Prior to the conferral of degrees, bachelor's degree graduates wear the tassel on the right while master's degree graduates wear their tassel on the left for the entire commencement ceremony.

A graduate should wear academic attire appropriate to the awarded degree. The master's gown differs from a bachelor's gown. If you already have a cap and tassel, you can order a master's gown as an individual item on the WGU-Oak Hall Cap and Gown website. Please note that the academic attire for a master's graduate includes a cap, tassel, master's gown, and hood. 

WGU graduates who are veterans or active-duty military will be provided with a military honor cord. For virtual commencements, cords will be shipped to the address provided on their RSVP. For in-person commencements, cords will be picked up at graduate check-in. On your RSVP form, please mark that you are a veteran or on active duty.

Philanthropy Cord FAQs.

The WGU Philanthropy Cord is a blue and gold cord for graduates to wear with their cap and gown on commencement day. The philanthropy cord is not only a physical symbol of a graduate’s commitment to WGU, but it also more importantly supports a legacy that will last for future generations of WGU.

Graduates can receive a philanthropy cord by making a gift of $24 or more to WGU’s Fellow Night Owl Scholarship, a fund established to help current WGU students facing financial hardship cross the finish line to graduation. To donate, graduates can text “WGUCord” to 41-444 or visit this link.

All WGU Philanthropy Cord donations support WGU’s Fellow Night Owl Scholarship, a fund established to help current WGU students facing financial hardship cross the finish line to graduation. We are asking for $24 in honor of WGU’s 24th anniversary! 

Philanthropy cords may be picked up by visiting the WGU Advancement table at the Alumni Celebration or during graduate check-in before commencement.

If the in-person commencement is canceled, philanthropy cords will be mailed to participating graduates following an official cancellation notice.

WGU founded WGU Advancement in 2018 as its official fundraising arm dedicated to attracting, allocating, and putting dollars to work so more students have access to an affordable, quality education. WGU Advancement’s operation is the next step in WGU’s ever-growing obsession with students’ success, and a way for the increasing number of WGU graduates, donors, and partners to pay it forward.

Thank you for your generous support! You can donate to the Fellow Night Owl Scholarship by texting “WGUGrad” to 41-444 or by visiting this link. 

Letter of Invitation for Abroad & Commencement Announcements FAQs

Yes, students may send an email to records@wgu.edu with the family member's full name, relationship to the student, and foreign address. Once provided, the Records Department will prepare documents containing information about the commencement and student's earned degree. These prepared letters will then be sent to the student to forward them to the correct parties. It may take 5-10 business days for the letters to be mailed to the student.

Visit the WGU page on the Jostens site. Jostens is the current provider for commencement announcements. 

Graduation Application & Diploma FAQs.

Visit the graduation application page in the student handbook for the most current information on how to apply for graduation. 

Visit the graduation application page in the student handbook for the most current information on how to receive your diploma.  

More questions? Try our search.

#WGUGRAD

Share your WGU success story with your friends and family. Don't forget to include #WGUgrad in your post for a chance to be featured on WGU's social media.