For the most part, WGU is great and was exactly what I was looking for- a low cost way to earn a degree quickly. No school is perfect. However, it's not for everyone. The classes offered in the MBA program have little to no guidance. You are expected to read a textbook and take a test. If you learn better with more interaction, this school probably isn't for you. Yes, people are there to help, but it doesn't seem like it's meant to be consistent help over all the material, but more so if you have a quick question about a topic. The classes that contained written assignments were much more guided. The rubrics laid out every question you needed to answer. I found Reddit to be the most valuable resource while going through this program. Many people had great "uncensored" tips not found on the Course Chat within WGU.
The reason for the 4 star rating is due to the inconsistency. Some classes offered better resources than others. A data analysis class had many videos that basically taught the material, while the finance class had fewer. There was no consistency and it depended on the class.
Another, more major inconsistency, were the instructors of the Capstone course. While everyone was friendly for the most part, I received contradicting info, which was very frustrating. For example, I scheduled a call to ask a question about a section of the writing assignment for the Capstone course. It was clear the person I was speaking to didn't read the reason why I was calling, nor looked at the emails I sent. She was very vague and kept asking me if I felt my "interpretation" was correct. She didn't look at any of the reports I sent to her. I asked another instructor who simply gave me a formula to use to answer the question. Luckily, I passed the course and graduated, but it was stressful having to hunt for information like that and get varying responses.
If you're the type of person either with a lot of experience and know most of the material of your field, this school is great for you. Also, if you're the type of person who is academically talented and can problem solve, even when different information is presented to you, this school is also great. If you need a ton of support or more guided materials (rather than "Read this book and take a test."), I would consider looking elsewhere.
I would also like to mention the suggested timeline was very exaggerated, in my opinion. They suggest 20 hours a week of studying and 2 years to finish. I spent maybe 10 hours a week and was able to finish the degree in a year. It also wasn't necessary to read every single chapter of the book. Quizlet and Reddit really helped me to narrow down what to focus on.