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Hotel Manager Career Guide

How to Become a Hotel Manager

Hotel managers oversee hotel operations. They manage clients and visitors, collect payments, plan budgets, and ensure that the hotel staff performs with excellence. 

These driven individuals work their way into management by working their way up, one promotion at a time. In other situations, hotel managers may begin a career by earning an associate’s, bachelor’s, or master’s degree in a related field. 

Once an individual becomes a hotel manager, they have a chance to improve the functionality and effectiveness of all processes in the building. Those interested in hospitality management may consider this career. 

Hospitality manager

What Is a Hotel Manager?

Hotel managers fall in the category of “lodging managers.” Lodging managers work in hotels, inns, RV parks, or bed-and-breakfast facilities. 

According to the Bureau of Labor Statistics, 59% of lodging managers work in traveler accommodation. About 31% of lodging managers are self-employed workers, and 2% of lodging managers work in RV parks and recreational camps. 

Lodging managers who specialize in traveler accommodation are professionals in hospitality and can de-escalate sensitive situations, communicate with people from various backgrounds, and offer unwavering guest satisfaction. By leading teams of hotel employees, hotel managers ensure that every guest has pleasant interactions with every person working in the facility. 

These industry professionals work closely with people, including guests, staff, cleaning professionals, and caterers. Their day-to-day activities may include organizing events for their guests and ensuring that the hotel offers everything the guests are looking for. 

Hospitality management careers create passionate leaders able to handle difficult situations with a smile. There are many branches to hotel management, and each branch works together to ensure that every aspect of the hotel runs smoothly.

What Does a Hotel Manager Do?

A hotel manager’s day-to-day responsibilities may vary depending on the size, location, and age of the hotel and facility. A small hotel management team will work intimately with guests to ensure satisfaction, while a large hotel management team will delegate responsibilities to third-party service providers to reach and accommodate more patrons at one time. 

Generally, a hotel manager will perform the following day-to-day responsibilities: 

  • Manage staff, including receptionists, catering services and kitchen staff, office employees, and cleaning professionals
  • Oversee employee performance and professional evaluations
  • Welcome guests as they arrive at the hotel
  • Receive feedback from guests to improve customer service and hotel features
  • Coordinate with travel agencies and suppliers
  • Plan and organize hotel budgets
  • Maintain correct records for financial and statistical purposes
  • Ensure productivity of all staff members
  • Promote marketing strategies to increase the hotel’s guests

Hotel managers will also manage and oversee the hotel’s compliance with health and safety laws, ensuring the protection of staff and guests at all times. Guest satisfaction depends largely on the managerial team’s effectiveness in providing a guest-oriented atmosphere. 

Those in hotel management work full-time, and others are on-call 24 hours a day. Hotels are open 24-hours, meaning that there needs to be a manager on the clock at all times. Some hotels may hire multiple hotel managers to better meet the demand in their area. 

What Education Does a Hotel Manager Need?

Hotel managers should have a bachelor’s degree in business management. This type of degree program will help give you important skills in budgeting, communication, and strategy. These skills are essential to success in a management position where your days are focused on keeping a business running smoothly. 

Those interested in higher hotel management careers may consider earning a master’s degree in business leadership or even an MBA. Earning a master’s degree ensures that individuals have a wide variety of options open to them when they enter a hotel management career. This type of degree can set you apart and demonstrate that you have skills and experience that can propel you forward to higher positions inside your career.

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What Skills Does a Hotel Manager Need?

Hotel managers are highly skilled individuals capable of de-escalating intense situations. Some of the most important skills needed include: 

  • Conflict resolution: Often presented with difficult situations where clients and guests are frustrated or angry, hotel managers will be responsible for approaching these conflicts calmly and satisfying upset guests. 
  • Leadership: Hotel managers lead large teams of the hotel staff, and must lead by example. 
  • Organization: Hotels have guests constantly checking in, checking out, and making reservations. Managers must be able to stay organized to keep all information safe and organized. 
  • Diplomacy: Lodging managers must maintain diplomacy to ensure their staff is safe at all times and their customers are happy with their service.
  • Team building skills: Every member of a hotel’s staff is part of a team. The hotel manager is often seen as the glue holding different departments together. 
  • Communication: Managers must be able to communicate effectively to prevent miscommunication in a fast-paced field. 
  • Financial management: The hotel management team is in charge of large budgets and must be able to manage and delegate their budgets to different departments within the hotel. 

Hotel managers should be eager to increase their knowledge and skills throughout their careers. Using business career resources can help lodging managers become more effective in their roles and increase the revenue that their hotel chain produces.

How Much Does a Hotel Manager Make?

$56,670

The BLS reports that hotel managers earn $56,670 a year on average. The lowest 10% earn less than $32,980 a year, and the highest 10% earn more than $108,060 a year. 

A hotel manager’s salary will also depend on their level of education and their years of experience. Professionals working in management can also increase their salary by specializing and working in marketing, sales, human resources, or other forms of management. 

What Is the Projected Job Growth?

6%

Hotel management has an anticipated growth rate of 6% by the year 2026, and those with a bachelor’s or master’s degree are likely to see the best stability and opportunity in the field. As travel continues to boom and flourish, there may be increasing new opportunities and positions that open for those who are qualified to work in the hospitality industry.

Where Do Hotel Managers?

Varies

There are many different types of hotels and hospitality locations where managers are needed to ensure guest satisfaction. Some of the types of places hotel managers can work include:

-Resorts

-Spas

-Bed and breakfasts

-Hotels

-Motels

-Inns

-Individual hotels

-Large chain hotel groups

Interested in Becoming a Hotel Manager?

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