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Care Case Manager Career

How to Become a Care Case Manager

As patients navigate often complex healthcare landscapes, care case managers serve as constant advocates. One of several healthcare career options without direct patient care, care case managers help pair patients with all the resources they need before, during, and after treatment.

As a care case manager, you’ll serve as an advocate for high levels of patient care. You’ll likely spend time communicating personally with patients, informing the creation of their treatment plans, and connecting them with post-treatment resources.

If you’re someone who wants a more personal role in patient management and you’re ready to leverage strong communication and problem-solving skills, the role of a care case manager is ideal for you.

What Is a Care Case Manager?

A care case manager is a healthcare professional who works to ensure patient wellness. Regularly, you will help patients take control of their futures and pursue improved outcomes before, during, and after receiving treatment.

Care case managers can also be recognized as case managers or nurse case managers in specific circumstances where registered nurses are also providing case management services.

Care case managers typically need to obtain a valid undergraduate degree. In addition, you might also need to complete at least a few years of experience in a healthcare field, where you helped to positively influence patient outcomes.

What Does a Care Case Manager Do?

A care case manager might fulfill a wide range of responsibilities. They will communicate with care providers, influence treatment plans, and identify helpful community resources that can benefit a patient’s post-recovery life.

The exact responsibilities of a care case manager can include:

  • Identifying patient needs on an ongoing basis.
  • Communicating with doctors, nurses, and other care providers to work together in creating patient treatment plans.
  • Updating treatment plans whenever necessary to continually serve a patient’s needs as they evolve.
  • Identifying community resources, including housing, employment, and socialization options, that can benefit a patient after they receive the care they need.
  • Empathizing with current patient concerns.
  • Supporting a patient’s family members and loved ones.
  • Assisting in the correct completion and filing of patient medical records.

These and other responsibilities make care case managers into strong advocates for a patient’s recovery.

What Education Does a Care Case Manager Need?

Before you can begin a career as a care case manager, you’ll need to satisfy a few educational requirements. First, students will need to complete a bachelor’s degree program that teaches necessary care coordination skills and establishes a solid healthcare foundation.

Additionally, a master’s degree can help you be prepared for that management focused role. A Master's Degree in Health Leadership program, where you learn valuable skills in healthcare data management, health IT, and biology, can be a great fit. This program also teaches you the basics of patient management, establishing you as a leader in the healthcare space. Additionally, an MBA in healthcare management can help you gain more business knowledge connected to the healthcare industry, and can be a great fit.

Master of Health Leadership

A master's focused on managing comprehensive, value-based care,...

A master's focused on managing comprehensive,...

A master's focused on managing comprehensive, value-based care, directly in line with innovations in health and healthcare.

  • Time: 78% of grads finish within 24 months. 
  • Tuition and fees: $4,385 per 6-month term.

Examples of careers and jobs this degree will prepare you for:

  • Managed care executive
  • Director of integrated care management
  • Health center manager/clinic manager
  • Director of integrated facilities

Your rich experience in a health-related field can mean more when you bring a master's level of understanding to the problems that organizations need to solve.

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This program is not the only degree WGU offers designed to create leaders in the field of healthcare. Compare our health leadership degrees by clicking the button below.

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MBA Healthcare Management

Prepare for a career leading private or public healthcare...

Prepare for a career leading private or public...

Prepare for a career leading private or public healthcare organizations.

  • Time: Graduates can finish within 12 months.
  • Tuition and fees: $4,675 per 6-month term.

Some careers and jobs this business degree will prepare you for:

  • President and CEO
  • Vice president
  • Administrative director
  • Chief financial officer
  • Other executive-level roles

Healthcare is big business in today's complex economy.  Steer your career with this specialty MBA.

Compare online business degrees

This program is not the only online business degree WGU offers that is designed to create leaders in the field of healthcare. Compare our health leadership degrees by clicking the button below.

Compare Similar Degrees

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What Skills Does a Care Case Manager Need?

One of several careers for health service coordination graduates, the role of a care case manager requires a few key skills. Whether interacting with care providers or advocating for improved patient treatment, care case managers rely on well-developed skillsets.

The exact skills a care case manager needs can include:

  • Patient management: The ability to effectively manage patients in a way that helps them achieve and sustain recovery.
  • Interpersonal communication: The ability to correspond effectively with care providers, patients, patients’ families., and community resource representatives.
  • Time management: The ability to organize tasks efficiently, devoting sufficient amounts of time to daily responsibilities.
  • Problem-solving: The ability to identify and overcome issues that patients may experience during or after the treatment and recovery process.
  • Technological proficiency: The ability to fully use all required pieces of technology, including any computers, tablets, phones, online programs, medical devices, and electronic health records (EHRs).
  • Research: The ability to identify and implement new strategies for improved patient care.
  • Teamwork: The ability to work in tandem with healthcare professionals and employees, to craft a welcoming, non-judgmental environment where all patients feel comfortable.
  • Empathy: The ability to share a patient’s concerns, as they navigate the modern healthcare landscape and undergo treatment.

These and other skills help care case managers thrive, as they work together with care providers to help patients reach and sustain recovery.

How Much Does a Care Case Manager Make?


The exact income of a care case manager can vary, based on factors that can include your employer, employer’s location, employer’s public and private healthcare funding, years of experience, education, and other factors.

On average, the salary of a care case manager is $81,648, with a range of roughly $68,238 to $96,522 earned each year.


What Is the Projected Job Growth?


The job outlook for a care case manager is expected to remain favorable for years to come. Employment for closely-related social and community service managers is expected to grow 17% from 2019 to 2029. Care case managers also share job responsibilities with medical and health service managers, and both careers are expected to see 32% growth in the same time.

Where Do Care Case Managers Work?


Care case managers can work in a variety of different locations. Some care case managers might work in teams, satisfying the needs of a medical facility’s patients together. Other care case managers might work independently, assisting one patient or a small group of patients.

Care case managers might work in one, or all, of the following locations: hospitals, emergency clinics, inpatient or partial hospitalization facilities, outpatient facilities, nursing homes, or medical research firms.


Interested in Becoming a Care Case Manager?

Learn more about degree programs that can prepare you for this meaningful career.

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