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Part of Western Governors University

May 7, 2020

WGU Labs, InScribe Partner to Create Community among Prospective Online Students

Innovation lab supports the advancement of highly scalable, intelligent Q&A platform for postsecondary institutions

SALT LAKE CITY  WGU Labs, Inc., an affiliate of online nonprofit Western Governors University (WGU), has announced a research and market development agreement with Denver-based InScribe Education. The InScribe platform leverages the power of people and communities, as well as artificial intelligence, to connect learners with answers, resources, and individuals they need to succeed in their postsecondary journeys.

While InScribe strives to improve every stage of the student learning lifecycle, WGU Labs will research the platform’s impact on WGU’s enrollment process, outcomes, and student experience. Engendering a sense of belonging early in a prospective student’s enrollment experience is critical to that student’s matriculation. And, while chatbots and static Q&A webpages can offer standardized responses to prospective students’ basic questions, they cannot replace the confidence-inspiring, community-building results of human-to-human interaction, even when that interaction is online. InScribe aims to provide that level of engagement, at scale, through community-powered support and artificial intelligence.

“We all seek meaningful, relevant human connections in so many aspects of life, including learning,” said WGU Labs Managing Director Todd Bloom. “Learning is an investment in many senses of the word. Therefore, opportunities to connect with others going through a similar life experience are so important to one’s successful outcomes, whether related to educational access, progress, and/or completion.”

“We value the expertise of the WGU Labs team and their commitment to supporting solutions that make a measurable and meaningful difference for postsecondary students,” said InScribe Co-Founder and CEO Katy Kappler. “Like WGU, we’re committed to providing an experience that meets the needs of today’s student—one that is highly flexible, always available, and tailored to each learner’s specific needs and challenges.”

Postsecondary institutions are increasingly focused on boosting access and improving retention and completion rates. InScribe’s peer-to-peer, community-based approach allows schools to tackle this issue by offering scalable support for students. Institutions can increase student engagement and improve outcomes, all while decreasing the cost of support.

Kappler and her team’s philosophy is centered around the belief that education is not a “solo sport.” Through their partnership with WGU Labs, InScribe will continue to demonstrate its community-building capabilities and its importance to postsecondary access and student success.

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